Any complaint made against a SAIF member is taken extremely seriously, both by the member and by the Society. It is in fact a rare occurrence, which makes it all the more important.

It may well be that any dispute can be quickly resolved to your complete satisfaction by direct contact with your funeral director. But if this should fail SAIF provides the option to take the matter further with a choice of routes.

For your convenience we offer our document on SAIF’s complaints procedure as a pdf download.If you don't have Acrobat Reader click here. You may also request a hard copy direct from us.

Whichever the case, and whatever route you may choose, you are assured that SAIF’s dedication to high standards and to customer satisfaction will ensure a satisfactory outcome.

Complaints procedure.pdf (26k)